Feedback

We love feedback!

Your feedback is important to us. It helps us improve the care and services we provide. You may like to offer a suggestion, make a complaint or give us a compliment.

Feedback brochures are available from all Hesse Reception areas. If you would like to speak with one of our Management team members directly you can contact our Director Clinical Services or Director Community Services on (03) 5267 1200. Alternatively you may email your feedback to feedback@hesse.vic.gov.au

Be sure to leave a detailed message so that we may be able to assist you in the best possible way.

If you cannot resolve your concerns by talking to us, you may wish to lodge a formal complaint. A formal complaint is an expression of significant dissatisfaction regarding care experiences or  services. This may be provided in writing or verbally.

Address correspondence to:
Chief Executive Officer Hesse Rural Health
8 Gosney Street, Winchelsea Vic 3241
Phone: 5267 1200     Or via email: ceo@hesse.vic.gov.au

Any problem is usually best solved at the point of service in the hospital. However, if you are not satisfied with the response to your complaint or you wish to take your concerns further, please contact the Office of Health Services Commissioner (OHSC). The OHSC provides a free and confidential service for anyone with a complaint about a health service provider in Victoria.

Health Complaints Commissioner
Level 26, 570 Bourke Street, Melbourne VIC 3000
Tel: 1300 582 113     Email: hcc@hcc.vic.gov.au      Website: www.hcc.vic.gov.au

Aged Care Quality and Safety Commission
GPO Box 9819, Melbourne VIC 3000
Tel: 1800 951 822     Online complaints form at: www.agedcarequality.gov.au

Victorian Ombudsman
Level 2, 570 Bourke Street, Melbourne VIC 3000
Tel:1800 806 314     Website: www.ombudsman.vic.gov.au